Support you can count on
Technical support is always included in your subscription — at no extra charge. When you want us to edit the content for you, our team takes care of it through affordable user support packages. Choose and calculate the price in a few seconds.
Technical support
Included at no extra charge
User support
Worry less about you
Support packages
More help more affordable
Why IMPRION support
Support that is always by your side
A local team of experts takes care of your cash register. The system works reliably, and you are always just a call or message away if you have any questions.
Technical support always included
System operation, debugging and connectivity are part of your subscription — at no extra cost, always.
Home team of experts
Slovene-speaking support that knows your industry and helps you quickly and understandably.
Quick response
We answer questions quickly, solve problems as a matter of priority, so that your business runs smoothly.
Remote assistance
We arrange most things remotely — without waiting for a visit and without interrupting work.
Review in Backoffice
In IMPRION Backoffice you have an overview of subscriptions, services performed, calls and all invoices.
Also available outside the working day
When you need help outside regular hours, we are available for an additional fee according to the price list.
How support works
Two types of support
For complete transparency, we separate what is part of your subscription and what is an additional service.
Always available
Technical support
We make sure your checkout runs smoothly. Technical support is part of the subscription and is always included, at no extra cost.
- Ensuring the operation of the IMPRION BLAGAJNA software
- Diagnostics and elimination of technical errors and malfunctions
- Help with login, access, synchronization and system recovery
- Technical assistance in the operation of integrations and data recovery
- Configuration of printers and elimination of problems when printing invoices and orders
- Server infrastructure, system updates and backups
Price without VAT
When you leave the work to us
User support
Managing the cash register on a daily basis requires time and precision. You can leave these tasks to our team — otherwise, you can also do everything yourself with the instructions in the checkout.
- Entry and editing of products, services, ingredients and related data
- Price changes and preparation and editing of various price lists
- Editing of categories, display groups and arrangement of items
- Entering received delivery notes and editing suppliers
- Editing of code books: employees, tables, payment methods, VAT, discounts
- Business premises, checkout, printing, tipping and access settings
- Help with editing the backoffice and optimizing the settings
Price without VAT
Support packages
Choose a customer support package
For regular tasks, packages are often more affordable than billing. Technical support is always included with all of them, at no extra charge.
Editing of products and code books
We do the regular editing of the contents of the cash register for you.
- Input of ingredients and products
- Editing display groups
- Codes: employees, tables, payment methods, VAT, discounts
Price without VAT
Entry of delivery notes
We enter the received delivery notes for you — no manual transcribing.
- Entry of received delivery notes
- Up to 15 delivery notes — €25
- Up to 40 delivery notes — €50
- Unlimited delivery notes — €100
Price without VAT
After consumption
No monthly package — you only pay for actual consumption when you need it.
- Weekdays (Mon–Fri 8–16): €25 / 5 min
- Outside working hours: €50 / 5 min
- Weekends and holidays: €75 / 5 min
- Billing in 5-minute units
Price without VAT
IMPRION support
You run the business.
We cover your back.
Technical support for the smooth operation of the system is included in the subscription, and with additional user support, you can entrust our team with the editing of products, price lists, code lists, delivery notes and settings. Choose a monthly package or after-hours assistance.
Check the support options
Customer support price calculator
Support calculator
Estimate the cost of user support in day-to-day work with the cash register. Choose a monthly package for regular help or a pay-as-you-go bill for occasional tasks. Prices without VAT.
Monthly packages
Select support packages
Click on the card to add the package — the selected one gets a check mark. The two packages are independent: you can take editing, delivery notes, or both.
Editing of products and code books
Entering delivery notes — select a scope
Configuration summary
Your monthly price
Select a support package for a price estimate.
≈ 0 € per year (without VAT)
The price is approximate and includes only the monthly rental of the support package. The rental of hardware is charged separately by agreement.
Technical support is included in the subscription and is free of charge — software operation, technical errors, connectivity and equipment use. The above calculator applies to customer support, which is performed by our team at your request. You can arrange all the tasks yourself for free according to the instructions. Prices are in EUR without VAT (22%). Valid from 1 August 2026.
Transparency
What is included
Technical support is part of your subscription. User support is an additional service — only when tasks are performed by us at your request.
| Storitev | Tehnična podporaVključeno v naročnino | Uporabniška podporaDodatna storitev |
|---|---|---|
| System operation, troubleshooting and troubleshooting | – | |
| Login, access, synchronization and system setup | – | |
| Operation of integrations and data recovery | – | |
| Configuration of printers and printing of invoices | – | |
| Server infrastructure, updates, backups | – | |
| Entering and editing products, services and ingredients | – | |
| Price changes and editing of price lists | – | |
| Categories, display groups and arrangement of items | – | |
| Entering received delivery notes and editing suppliers | – | |
| Codes: employees, tables, payment methods, VAT, discounts | – | |
| Room, tip and user access settings | – |
Podporo nudimo tudi brez paketa
Potrebujete pomoč le občasno? Plačate le storitve, ki jih dejansko potrebujete. Ker se nepredvidene situacije ne pojavijo vedno med delovnikom, smo na voljo tudi izven delovnega časa, ob vikendih in praznikih:
| Termin izvedbe | Cena na 5 minut |
|---|---|
| Znotraj delovnika (pon–pet 8:00–16:00) | 5 € |
| Izven delovnika | 10 € |
| Vikendi (sobota, nedelja) in prazniki | 15 € |
Najmanjša obračunska enota je 5 minut. Obračun po dejanski porabi, mesečno. Cene brez DDV.
Frequently asked questions
Questions about IMPRION checkout support
Find out what technical support includes, when you can use additional customer support and how the IMPRION team helps you manage your checkout, settings, products, deliveries and day-to-day work.
User support is an additional service where our team edits products, price lists, code books, delivery notes and checkout settings for you.
Regularly on weekdays, but for an additional fee also outside working hours, on weekends and holidays.
Technical support takes care of system operation and is always included in the subscription. User support is an additional service for entering and editing content.
Yes, technical support is always included in the subscription, at no extra charge.
Software operation, diagnostics and troubleshooting, login and synchronization assistance, printer configuration, and server infrastructure and backups.
Entering and editing products, price lists, code books, delivery notes and setting up business premises, cash registers and access points.
Yes, as part of the package "Editing products and code books" or after actual consumption.
Yes, as part of the package "Entering delivery notes" — the price depends on the volume (up to or over 50 delivery notes per month).
Yes, billing by actual consumption, in 5-minute units, is also available.
Yes, monthly packages are available for regular tasks, which are often more affordable than pay-as-you-go.
Yes, user support is also available outside the working day, on weekends and holidays, with an additional charge according to the price list.
Save time by leaving the day-to-day tasks to an in-house team that knows your industry and responds quickly.
Start with Imprion
Choose a package thatfits your business
Regardless of whether you need a POS cash register for a cafe, restaurant, bakery, boutique, service activity or event — we are happy to advise you on choosing the right support for your business.